eSIMBITS - Privacy Policy

eSIMBITS Privacy Policy

Last updated: May 15, 2026

1. Company Information

eSIMBITS is operated under GLOBALIT MODE LTD (company number 16212454), United Kingdom, London N1 7GU. eSIMBITS acts as an independent digital eSIM service platform and partner/reseller for international connectivity services, including services supplied through Airalo, operated by AirGSM Pte Ltd, registered in Singapore at 6 Raffles Blvd, #03-308 Marina Square, Singapore 039594.

eSIMBITS was developed by Engineer Jesus Garcia M., under Small Business IE Marketing and development operations in Georgia, Caucasus region, postal code 6000.

2. Contact Information

For eSIMBITS customer support, please contact: support@esimbits.com.

For legal, privacy, data protection, or account deletion requests, please contact: support@esimbits.com.

For general help or business assistance, please contact: support@esimbits.com.

For development, engineering, or technical implementation matters, please contact: support@esimbits.com.

3. Scope of This Privacy Policy

This Privacy Policy explains how eSIMBITS collects, uses, stores, shares, transfers, and protects personal information when users access or use eSIMBITS services. This policy applies to all users of the eSIMBITS website, mobile application, customer account system, eSIM purchasing flow, support channels, and related digital services.

This Privacy Policy should be read together with any separate eSIMBITS Terms of Service, refund policy, account deletion policy, and any additional notices displayed during purchase, activation, or support.

4. Age Requirements and Children’s Privacy

eSIMBITS services are intended for users who are at least 18 years old or who use the service with the permission and supervision of a parent or legal guardian. eSIMBITS does not knowingly collect personal information from children under 13 years of age.

If eSIMBITS becomes aware that personal information has been collected from a child without proper consent, eSIMBITS will take reasonable steps to delete such information.

5. Personal Information We Collect

eSIMBITS may collect the following categories of information:

• Account information: name, email address, username, password credentials, login method, account status, account preferences, and authentication data.
• Contact information: email address, phone number, support messages, and information submitted through forms or customer service channels.
• eSIM service information: selected destination, eSIM plan, activation status, ICCID, QR code delivery status, device compatibility information, purchase history, and usage-related technical information required to provide the service.
• Payment information: transaction amount, currency, order ID, billing details, payment confirmation, refund status, and fraud-prevention information. Full payment card data is processed by secure payment providers and is not stored directly by eSIMBITS.
• Device and technical data: IP address, browser type, operating system, device model, app version, language, approximate location, logs, crash reports, cookies, and similar technologies.
• Support information: questions, complaints, technical issues, refund requests, screenshots, device information, and communication history.
• Marketing preferences: consent status, subscription preferences, promotional campaign interactions, and opt-out requests.

6. How eSIMBITS Uses Personal Information

eSIMBITS uses personal information for the following purposes:

• To create, manage, authenticate, and secure user accounts.
• To process eSIM purchases, activations, top-ups, refunds, and service delivery.
• To provide customer support and respond to service requests.
• To verify device compatibility and troubleshoot eSIM installation or activation issues.
• To process payments and prevent fraud, abuse, unauthorized transactions, or account misuse.
• To send service-related notifications, order confirmations, receipts, and account updates.
• To improve the eSIMBITS website, mobile app, user experience, products, and support systems.
• To comply with legal obligations, tax requirements, accounting rules, sanctions screening, consumer protection obligations, and regulatory requests.
• To send promotional messages only when permitted by law or when the user has provided consent.

7. Legal Basis for Processing

Where applicable privacy laws require a legal basis, eSIMBITS processes personal information based on:

• Contract performance: to provide eSIMBITS services requested by the user.
• Consent: for marketing communications, optional cookies, or other consent-based processing.
• Legitimate interests: to secure the platform, prevent fraud, improve services, and communicate with users.
• Legal obligations: to comply with applicable laws, accounting, tax, regulatory, and law enforcement requirements.

8. Cookies and Tracking Technologies

eSIMBITS may use cookies, pixels, local storage, SDKs, analytics tools, and similar technologies to operate the website and app, remember user preferences, improve performance, analyze traffic, prevent fraud, and measure marketing effectiveness.

Users can manage cookie preferences through browser settings or available cookie tools. Disabling certain cookies may affect website or app functionality.

9. Sharing Personal Information

eSIMBITS may share personal information only when necessary to provide services, comply with legal duties, protect users, or operate the business. Categories of recipients may include:

• eSIM and connectivity suppliers required to deliver purchased eSIM services.
• Payment processors and fraud-prevention providers.
• Cloud hosting, database, analytics, email, messaging, and technical service providers.
• Customer support, communications, and ticketing platforms.
• Professional advisors, accountants, legal advisors, and compliance providers.
• Regulators, courts, law enforcement, tax authorities, or government bodies when required by law.

eSIMBITS does not sell personal information in the ordinary meaning of selling customer data for money. If any activity is legally considered a “sale” or “sharing” under applicable privacy laws, users may have the right to opt out.

10. International Data Transfers

Because eSIMBITS provides international digital connectivity services, personal information may be processed in countries other than the user’s country of residence. These countries may have different data protection laws. Where required, eSIMBITS uses reasonable safeguards such as contractual protections, vendor assessments, and data protection measures.

11. Data Retention

eSIMBITS keeps personal information only for as long as reasonably necessary to provide services, maintain accounts, process transactions, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements.

Account data may be deleted or anonymized after account deletion unless retention is required for legal, tax, accounting, fraud-prevention, dispute-resolution, or regulatory reasons.

12. Data Security

eSIMBITS uses reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encryption, access controls, secure hosting, monitoring, authentication controls, and vendor security reviews.

No digital system is completely secure. Users are responsible for keeping account credentials confidential and for maintaining security on their own devices.

13. User Privacy Rights

Depending on the user’s location and applicable law, users may have the right to:

• Access personal information held by eSIMBITS.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction or objection to certain processing.
• Request a copy of personal information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Submit a complaint to a data protection authority.

eSIMBITS will respond to privacy requests within a reasonable period and in accordance with applicable law. eSIMBITS may need to verify the identity of the requester before completing a privacy request.

14. Account Deletion

The account deletion flow may ask the user to confirm the request to prevent accidental deletion. Once confirmed, eSIMBITS will delete or anonymize account information unless certain records must be retained for legal, tax, accounting, fraud-prevention, dispute-resolution, or regulatory reasons.

Deleting an eSIMBITS account may result in loss of access to order history, support records, promotional credits, saved preferences, and services connected to the account. Active eSIM products may be affected depending on the service status and supplier limitations.

15. Marketing Communications

eSIMBITS may send marketing messages about eSIMBITS services, offers, promotions, travel connectivity, or related updates when permitted by law or when the user has consented. Users may unsubscribe from marketing emails by using the unsubscribe link or by contacting eSIMBITS.

Service-related emails, such as purchase confirmations, receipts, security notices, account notices, and support communications, may still be sent even if the user opts out of marketing.

16. Third-Party Links and Services

eSIMBITS may contain links to third-party websites, app stores, payment platforms, support tools, or supplier resources. eSIMBITS is not responsible for the privacy practices, content, policies, or security of third-party services. Users should review the privacy policies and terms of those third parties before using them.

17. Changes to This Privacy Policy

eSIMBITS may update this Privacy Policy from time to time. The updated version will be posted with a new “Last updated” date. Continued use of eSIMBITS services after changes become effective means the user acknowledges the updated Privacy Policy.

18. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom, unless mandatory local consumer protection or privacy laws provide otherwise. Any disputes shall be handled in the competent courts of the United Kingdom, subject to applicable law.

19. Final Contact Notice

For questions about eSIMBITS privacy practices, privacy rights, account deletion, legal matters, or data protection inquiries, users may contact eSIMBITS using the contact information provided in Section 2 of this document.

© 2026 eSIMBITS. Operated under GLOBALIT MODE LTD (company number 16212454). All rights reserved.